Representing

     My wife and I love Hungry Howie's Pizza. Howie Maui with Sesame Crust (Pineapple, Smoked Bacon, Sliced Ham & Mozzarella Cheese). You can order online and we have it on 40 minutes or less every time.  Great service and great pizza at fair prices.  This big guy named Mark delivers to us and he is a truly a gentle giant.  Very pleasant and very courteous and careful where he parks and wiping his feet before coming in.  He is our go to guy.  Well, apparently while he was off, they set this skinny be-speckled kid to deliver and here is how it went.  I answered the door and said " Hey how ya doing?"  He replied " it is 14 dollars and 55 cents"  I said " Well OOOOOOOOOOKAY Come on in put it on the kitchen counter"  Doofus spies the 20 laying on the counter and his next comment was " Do You Want Any Change?  We regularly give Mark the whole deal but I said "Yes as a matter of fact I do.  Give me back three dollars"  He did and left never uttering another word like maybe "thank you for your business or catch you later". 
     Now they have a Facebook page so I posted what happened on there and got a post back from the manager asking me to call.  I believe that she took care of the problem for us as he has not shown his face at our place since.
     Made we wonder if, in our haste to get to the next dollar of business, we are ALWAYS making sure we are representing ourselves and our company to the fullest possible extent no matter how small the customer might be.  It has been said that a smile costs you nothing but gains you a lot.  You have a smile on your face while on that phone and it will shine through to the other end.
     I can guarantee that.

Happy to be of service to you,
hungry dan