Chosen Words

I was trying to think about what I should write today about carefully choosing ones words when I remembered this very inspiring video I had saved that says it all with ironically NO SPOKEN WORDS AT ALL! A successful sales event can turn on how you express yourself and of course how that expression is perceived by to whom you are speaking or corresponding. I do much better with the written word than the spoken word because it gives me time to choose my words more carefully ( and I don't say "you know so much"-you know?-LOL). Some of you are more talented than I in the spoken realm. Whichever is your cup of tea, carefully chosen words to convey ones point is the most compelling way possible is a skill you must develop to be successful in building any relationship either for fun or for profit. Watch this!
http://www.youtube.com/watch_popup?v=Hzgzim5m7oU&vq=medium

Cicero was one of the greatest thinkers of the Roman Empire. He was a skilled orator, lawyer, politician, linguist, and writer. Still today he is quoted for his clear prose and practical wisdom. For instance, of having friends he wrote: “Friendship improves happiness and abates misery, by the doubling of our joy and the dividing of our grief.” He understood the double benefits of friendship along life’s journey.

It always amazes me why we all don't try to be friends when conducting our business. It is a winning formula for not only a more pleasant business experience but a life enhancing technique as well. People do not like to be SOLD anything but they LOVE buying things. Friends are no different (actually probably more so). Friends do like doing business with their friends as they feel more comfortable and trusting of people they know.

How much effort have you put out befriending your customers? Take a shot at making a customer a friend today. You are not always going to succeed every time but when you do you will be happy for the result. Put yourself out there, open up and share, listen and learn, sympathize and empathize.

When I was a kid, my Dad taught me something, after being very frustrated in a restaurant following a fine meal, as to the time it took to get the check. In a very nice way, he explained to the waitress and her manager the importance of completing the “sale” properly (everything was about a “sale” to my Dad). They seemed GENUINELY appreciative.

After they left our table, he told me something I have never forgotten. Telling people in the service business how they are doing or not doing is the best thing you can do for them and yourself because that is the only way they know if they need to improve. I might add that he also said that the worst thing you can do for them is to say nothing.

The name of the game in this day and age seems to be more for less. It is true in the workplace as well as the marketplace.

I was thinking about what my Dad told me years ago and realized that his lesson for me really applies to the relationship between your server and you in the transportation world.
Whether you are a customer or a carrier, take the time to not only show appreciation for the services provided you (yeah, yeah, I know you are paying for them) but just as important, let them know what does not satisfy you.

That is where the Customer Relations Department at Trinity Logistics comes in. Not only do we reach out regularly to you to access your ever changing needs relative to our ever growing service offerings but we are also here as a Customer Advocate as well. We ALWAYS have a willing ear listening to you whether it is a concern or a compliment. Rest assured every conversation we have is acted upon promptly to insure your concerns are met or your praises are passed on to those who not only serve you but their management as well.

There is an old adage that one catches more flies with honey than with vinegar.

You want more for less?

Try our suggestion as you might find you see better results than you ever expected in your levels of service. It is hard to correct what you don’t know you are doing wrong.

CALL US OR EMAIL US WITH YOUR COMPLIMENTS OR CONCERNS OR BOTH!

866-807-5800 or customerrelations@trinitylogistics.com