Exemplary Service

I had a discussion recently with one of our Vice Presidents who told me of one of his sales guys who went above and beyond. It seems he had a customer with multiple stop frozen food loads that was presenting a great challenge and we were failing too many times to make the appointed stops. The human inclination and hence that of many would be to throw in the towel and just admit we were not able to succeed. Well our hero got in his car and drove to the customers place of business with an appointment in hand and sat down with the management of the company and worked this out so that both Trinity and they emerged as winners. They told him that everyone had failed on these loads BUT he was the only one who apparently cared enough to try and make it work and took the time to put his money where his mouth was. Reminds me of a coaching email I sent to one of our Junior Account Managers.

I am constantly being asked how Trinity can actually be unique in an industry that is basically about rates and availability of equipment. There are hundreds of companies out there that do everything we do (at least on paper) additionally making the claim that they are “customer driven”, “customer oriented”, or "all about the customer”.

Should you chose Trinity Transport Inc as your Transportation Partner:

I will never let you forget how much we value you as a customer. You truly become our hero when you partner with us by allowing us to serve your transportation needs

How do I do this?

I will pledge to you the following:

I will genuinely appreciate you not just by my words but by my performance in caring for your freight

I will communicate with you effectively and flawlessly so that you always have my ear to discuss individual transactions, concerns you might have and regarding all the services we offer or add.

I will protect you by using carriers who have demonstrated by their performance that they are genuinely concerned about our customers. I will watch trends in the transportation industry and make sure you are aware of what might affect you. I will act as a trusted partner and resource to whom you can come with your transportation problems and who work together with you to solve them.

I believe sincerely that you will like doing business with us so email me or call me and let’s get started on the road to greater successes together.

John Doe

Hero Helper

800-846-3400

www.trinitytransport.com

PS:

I will also dry clean and press your cape regularly and make sure my cape is always a tad smaller than yours!!!

Ineptocracy (in-ept-o-cra-cy) - a system of government where the least capable to lead are elected by the least capable of producing, and where the members of society least likely to sustain themselves or succeed, are rewarded with goods and services paid for by the confiscated wealth of a diminishing number of producers.